About the Blackbird Patient Portal and FAQs 

We’re excited to offer our patients a simple, secure way to manage care and stay connected with their care team. The Blackbird Patient Portal makes it easy to:

  • Join telehealth appointments: Log into the portal to access your telehealth link under the “Appointments” tab.  

  • Communicate with your Care Team: Share questions or concerns, send patient updates, and request appointments and prescription refills.

  • Handle billing and records: Make payments and manage billing, update contact and insurance information, and view and download medical records.

Are you a new patient? After your first appointment, you’ll receive a link to register for the Patient Portal.

Are you an existing patient? You can register for the Portal here. 

Need help? See our FAQs below, call us at (484) 202-0751, or email portal@blackbirdhealth.com for support.

Getting started

  • Existing patients can register here.

    New patients will receive a registration link by email or text after their first Blackbird Health appointment.

    If you did not receive a Portal registration link, email us at info@blackbirdhealth.com or call us at (484) 202-0751.

  • The Patient Portal provides secure, 24/7 access to your health information. It allows you to message your care team, request appointments and medication refills, complete required forms, and make payments all in one place.

Appointments and messaging 

  • Go to the “Messages” tab in the portal. Choose the recipient and write your message. Please allow 1–2 business days for a response.

  • Log into the Patient Portal and go to the “Appointments” tab. From there, you can request an appointment with an existing provider.

  • You can access your telehealth appointments by logging onto the Patient Portal—go to the home page or click under the “Appointments” tab and click the “Join Telehealth Call” button. For your convenience, the primary contact on file is always sent a link to join the appointment via text message and/or email.

Managing your account

  • Once you're logged into the Patient Portal, look for a dropdown menu in the top right corner—from there you can switch between patient accounts. You can also add family access, ensuring you have all of the information for all of your children in one place.

  • If you’re locked out or having issues logging in, click “Forgot Password” on the login screen and follow the instructions to reset your password.

  • You can update personal information under the “Profile" or "My Info" section of the Patient Portal.

  • You can upload documents securely via the “Messages” tab. Attach files to your message before sending.

Prescriptions and medical records 

  • Go to the “Messages” tab and select the option for “Prescription and Renewals.” Select the medication(s) you need to refill and hit send on your message.

  • You can request records through the “Health Records” or “Messages” tab. If you need them sent to another provider, please include their contact information in your request.

Insurance and billing

  • Yes. You can update personal and insurance information under the "Profile" or "My Info" section of the portal.

  • Click on the “Billing and Payments” tab in the Portal to view your statements and make a secure payment by credit/debit card or a saved account.

  • You can securely add or update a credit card under the “Billing” section. Look for the “Add New Card” option to store a card for future use.

  • No. As part of our transition to the new Patient Portal, you will need to update your credit card auto-pay agreement.

    For appointments on or after August 5, 2025, you can pay using any of the following options:

    • Call us at (484) 212-1827 to securely add a new credit card for auto-pay

    • Pay as you go during self check-in, including any copays

    • Pay via the new patient portal

Don’t see what you’re looking for?

If you don’t see what you are looking for or still have questions, email us at portal@blackbirdhealth.com or call (484) 202-0751.