Patient Portal Registration and FAQs 

We’re excited to offer our patients a simple, secure way to manage care and stay connected with their care team. The Patient Portal makes it easy to:

  • Message your care team

  • Request appointments and refills

  • Make payments and manage billing

  • View and download medical records

  • Update contact and insurance information

After your first appointment, you’ll receive a link to register. You can log in anytime from our website.

Are you an existing patient? You can register for the Patient Portal here

Need help? See our top FAQs below or call our front desk at (484) 202-0751 for support.

Getting Started

  • Existing patients can register here. 

    New patients will receive a registration link by email or text after their first appointment with Blackbird Health.

    If you didn’t receive a link, call our front desk at (484) 202-0751, and we’ll resend it.

  • The portal provides secure, 24/7 access to your health information. You can message your care team, request appointments and medication refills, complete required forms, and make payments all in one place.

Appointments and Messaging 

  • Go to the “Messages” tab in the portal. Choose the recipient and write your message. Please allow 1–2 business days for a response.

  • Log into the portal and go to the “Appointments” tab. From there, you can request an appointment with an existing provider.

Managing your account

  • Once you're logged in, you'll see a dropdown menu at the top of the portal where you can switch between linked accounts. You can add family access, ensuring you have all of the information for all of your children within a few clicks. If you don’t see your child or dependent listed, contact our office to request access.

  • If you’re locked out or having issues logging in, click “Forgot Password” on the login screen or call our office at (484) 202-0751 for help resetting your account.

  • You can update personal information under the "Profile" or "My Info" section of the portal.

  • You can upload documents securely via the “Messages” tab. Attach files to your message before sending.

Prescriptions and Medical Records 

  • Go to the “Messages” tab and select the prescription and renewals option. Select the medication(s) you need refills for and send in your message.

  • You can request records through the “Health Records” or “Messages” tab. If you need them sent to another provider, please include their contact information in your request.

Insurance and Billing

  • Yes. You can update personal and insurance information under the "Profile" or "My Info" section of the portal.

  • Click on the “Billing and Payments” tab in the portal to view your statements and make a secure payment by credit/debit card or saved account.

  • You can securely add or update a card under the “Billing” section. Look for the “Add New Card” option to store a card for future use.

  • No. As part of our transition to the new portal, you’ll need to update your credit card on file.

    For appointments on or after August 5, 2025, your existing card will not be used. You’ll be able to pay using any of the following options:

    • Call us at (484) 202-0751 to securely add a new card.

    • Pay during self check-in, including any copays.

    • Pay directly through the Patient Portal.

    • Use Quick Pay with the code from your statement.